ClipmothClipmoth Support
Quick answers below. Still stuck? We're a small team and read every message.
Frequently asked questions
How do I use Clipmoth?
Play a video or audio on any page, open Clipmoth (toolbar icon or side panel), choose the file, and hit Save. It downloads a clean file straight to your device.
Nothing was detected on the page. Why?
Make sure the video is actually playing — Clipmoth detects the stream as it loads. Some players load media only after you press play or seek, so reopen it after playback starts. DRM-protected services (Netflix etc.) can't be detected by design.
Why can't I download from YouTube / TikTok here?
The browser extension doesn't download from YouTube, TikTok and similar platforms by design. The Clipmoth desktop app handles those reliably, including 4K/8K.
My HLS (.m3u8) download failed.
Some sites block cross-origin access (CORS) or use encryption the browser can't process. When that happens the desktop app can usually still save it, since it isn't limited by browser security rules.
I bought Premium — how do I activate it?
Check your email for a key like CM-XXXX-XXXX-XXXX-XXXX, then paste it into the extension options (or the desktop app). One key works on every Clipmoth app. No email? Check spam, then email us.
Is my data collected?
No. Everything runs locally in your browser — your URLs, pages and files never reach our servers. See our Privacy Policy for details.
How do I request a refund?
If Clipmoth doesn't work as described and we can't fix it, email us within 14 days of purchase for a full refund. See the Terms.